SMS and Call Policy

Consent to receive messages

By giving us your mobile number through a form, a call, or a booking, you agree that we may contact you at that number by call and text about your inquiry and our services. Consent to receive marketing texts is never a condition of purchasing anything from us. Message frequency varies. Message and data rates may apply.

How to stop

Reply STOP to any text message to opt out of further messages. Reply HELP for assistance, or contact us at [email protected] or (619) 639-3509. Carriers are not liable for delayed or undelivered messages.

Call recording and monitoring

California is a two party consent state. Calls with us may be recorded or transcribed for quality, training, and record keeping. Where a call is recorded you will be notified at the start of the call and may decline recording or ask that it be stopped.

Automated voice assistants

Some calls may be answered by an automated voice assistant. It identifies itself as automated at the start of the call. You can ask to speak with a person at any point and the call will be routed to one.

Client messaging programs

When we operate messaging for a client, the client is the sender of record and is responsible for obtaining lawful consent from its own contacts. We configure opt out handling, sender identification, and required disclosures, and we do not knowingly support messaging to contacts who have not consented or who have opted out.

Do not call

To be added to our internal do not call and do not contact list, email [email protected] with the subject line Do Not Contact.